<!–div class="td-post-expert-name" style="line-height:14px;position: relative; top: 2px; margin-right: 5px;width:100%;margin-bottom:2px;">AuthorGreg Petro, Contributor</div–>
Photo Credit: YOTEL Boston
Before the Coronavirus, the hotel industry, similar to retail, had countless technology innovations at their fingertips. Yet, for many of us who stay in hotels frequently, stepping into a lobby often felt like stepping back into the 1990s or even earlier. Check-in was antiquated and done at the front desk where a guest physically signed documents. Check-out wasn’t much different. And entering your room was a decades-old experience. For example, despite the launch of virtual key technology in 2014, room entry was still performed almost exclusively using a key card – technology which, by the way, was introduced to the market in the 1970s.
Then, Coronavirus. According to the American Hotel and Lodging Association, since mid-February in the U.S.,